Support
We answer at the same address every time.
Write to us about a connection, a subscription, or a privacy request. ZeloVPN is operated by Nexflare Networks Inc. in Canada.
Include the app version, your iOS version, the location you selected, and whether you were on Wi-Fi or cellular. You do not need to send browsing history.
Nexflare Networks Inc.
Canada
How do I connect?
Open ZeloVPN and tap the power button. Pick another country from the server list if you want a specific location. The status reads Connected when the tunnel is up.
The app will not connect
Try another location, toggle Accelerate in Settings, and confirm the iPhone is online. If it still fails, email us with the time it happened and the location you chose.
Subscriptions and cancellation
Optional 1-month, 6-month, and 12-month plans are billed by Apple. The price is shown in the App Store before you confirm. To cancel, open iOS Settings, tap your name, then Subscriptions, and select ZeloVPN. Deleting the app does not cancel a subscription.
Restore a purchase
Install ZeloVPN with the same Apple ID you used to subscribe. Purchases are restored through Apple. If a plan is missing, contact us from that Apple ID’s email and tell us the approximate purchase date.
Privacy requests
To ask what we hold, or to correct or delete it, email support@zelovpn.com. The full policy is on the privacy page.
Which devices are supported?
ZeloVPN is for iPhone and requires iOS 18 or later. Download it from the App Store.